Refund Policy
At Helobym, we strive to provide our customers with the best shopping experience possible. However, we understand that there may be occasions where you need to return a product. Please review our refund policy below:
1. Eligibility for Refunds:
- Refunds are eligible within 30 days from the date of purchase.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.
2. Non-Refundable Items:
- Certain items are not eligible for refunds, including:
- Gift cards
- Downloadable software products
- Personalized/customized items
- Perishable goods
- Any item not in its original condition or damaged for reasons not due to our error is also ineligible for a refund.
3. Refund Process:
- To initiate a refund, please contact our customer support team at [email protected] with your order details and reason for the refund request.
- Once your request is received and approved, we will provide you with instructions on how to return the item.
- Please note that you will be responsible for paying the return shipping costs.
- Upon receiving the returned item, we will inspect it and notify you of the status of your refund.
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.
4. Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account or contact your credit card company, as there may be a processing delay before the refund is officially posted.
- If you’ve done this and still have not received your refund, please contact us at [email protected] for assistance.
5. Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected] for further instructions.
6. Contact Information:
- If you have any questions about our refund policy, please contact us at [email protected] or https://helobym.com/contact-us
7. Amendments:
- Helobym reserves the right to modify this refund policy at any time without prior notice. Any changes to the policy will be reflected on this page.
By making a purchase on Helobym, you agree to abide by the terms of this refund policy.
Last Updated: 26 May 2024
